Frequently Asked Questions
Getting set up only takes a few minutes. First, create an account and enter your business and personal information. Link your bank account, order hardware, and download the app. Start taking card payments right away, and have access to your money as soon as the next business day.
Don't panic! Should you receive an initial decline status, our underwriting department will be in quick contact to gather more information. Usually, we just need a few more details about your business to get you up and running.
If you have any questions during set-up or at any time, call or email our technical support team from 8AM - 8PM EST. Reference the video tutorials on our website anytime to walk you through most questions.
Merchants can choose from three different plans to suit their business needs.
- Tier One
The first plan requires no payment from the merchant and includes basic services. - Tier Two
The second plan requires an $18 per month fee and includes the use of the customer vault, automatic credit card updater, and live customer support. - Tier Three
The third, all-inclusive plan, requires a $25 per month fee and offers all the features of RMS, including a QR code generator, invoicing, QuickBooks integration, a subscription service, recurring payment set-up, and inventory management.
For each plan, the customer pays a 3% per transaction fee.
Many point-of-sale systems charge a transaction fee, but with RMS, that fee is transferred to the customer, so the merchant only pays the per-month fee. Invoicing and QuickBooks® integration are available upgrade options. You won't pay any extra fees for large transactions; with RMS, there is no maximum value on transactions.
When merchants click to pay, they're taken to a protected portal to enter payment details. This portal encrypts and scrambles data so it's invisible to hackers. RMS' secure platform ensures that financial and personal information is protected from fraud and unauthorized access.
The RMS point-of-sale system accepts debit and credit cards, plus paper checks and cash.
RMS allows you to accept payments from anywhere via virtual payment terminals. Merchants can establish a customized app or URL site to accept credit or debit payments, then create a QR code for customers to scan. The virtual credit card terminal serves the same function as a physical card terminal but gives customers the freedom to do business anywhere, right from their phone.
Most funds will be available by the next day.
Yes! RMS' web-based platform is compatible with PC, mobile, and IOS.
Yes! Merchants can establish a customized app or URL site to accept credit or debit payments. You can even use a unique QR code for customers to scan to access your site.
Yes! Link your point-of-sale data to your accounting software for ease in tracking sales, payments, discounts, or taxes. With RMS, bookkeeping data is automatically synched into your QuickBooks® application.